MEDRECS Tips for Record Retrieval – VA Hospital / Madigan Army Hospital

The Department of Veteran Affairs and Madigan Army Hospital receive a huge volume of requests for medical records.  Naturally, processing time may be delayed in some cases, and for this reason it is critical to provide as much information as possible at the outset of the request.  Today’s “MEDRECS tip” concerns spouses of servicemen/servicewomen:

If the spouse of a serviceman or servicewoman gets injured, they may be treated at the VA or Madigan Hospital under their spouse’s military insurance. i.e., the husband is in the military, his wife gets injured and taken to Madigan.  When medical records are requested from Madigan under these circumstances, it is important to have the “sponsor”, or servicemember’s social security number in order to obtain the records.  If the records are requested using only the wife’s SSN, for example, Madigan may state that there are no records for this patient, when in fact they do have the records, but the records are filed under the husband’s SSN.

As a service to the legal community, MEDRECS provides periodic medical record retrieval tips and pointers that we believe will help to make everyone’s lives easier.  We understand the pressures of litigation, and that’s why we do everything we can to provide knowledge and expertise that helps law firms streamline the record retrieval process.  To download VA and Madigan authorization forms, please visit our Resources page.

Veterans Affairs medallion - Dakota Sisterhood...

Veterans Affairs medallion

Medical Record Retrieval – Tips for a Successful Retrieval Effort

Welcome Back to the MEDRECS Blog!  Please consider this a forum for all things Record Retrieval.  Medical Record Retrieval is the core expertise of MEDRECS, Inc. and we want to share our knowledge and experience with you in hopes of improving the record retrieval experience for all parties involved: attorneys, patients, clients, adjusters, and healthcare professionals.  Medical Record Retrieval is difficult enough even with all of the resources, skills, knowledge and support of a company like MEDRECS, but it can prove to be extremely cumbersome and perplexing if you jump into it without equipping yourself with the tools and knowledge necessary for a successful retrieval campaign.

Now enter the birth of the MEDRECS blog: the intent of this blog is to fill a much needed space where information and discussion relating to medical record retrieval can flow.  This means that we would love to hear from all of you!  Please feel free to post comments relating to your strategies and successes in your record retrieval effort.

Let us initiate this new Blog with a few key things to remember when preparing for a record retrieval effort:

1)      Specific Authorization Forms

Not all facilities were created equal – i.e. some accept multiple forms of authorization, while others reject all forms of authorization except their own.  It is always a good idea to check your facility list with MEDRECS up front in order to determine whether any facilities will require their own specific authorizations.  This can save a significant amount of time in the long run!  To see a list of facility specific authorizations please visit http://medrecs.com/Resource/FormsDownload

2)      Reconcile the medical records with the billing records

This will determine if anything crucial is missing from the record set.  This falls under the “record collection best practices” category.  It is a reality in the industry that healthcare Providers do not always release all information in their possession, as is explicitly requested in the authorization.  There are many reasons for this, not least of which is accidental non-disclosure of all information.  The record retrieval service will sometimes notice that key information is missing from a record.  But it is best practice to review the records carefully to ensure that all requested information is contained within.

Hello world!

The MEDRECS Blog is live!

Welcome all to the MEDRECS, Inc. Medical Record Retrieval Blog.  This blog is created to be a one of a kind forum for all things record retrieval.  We invite you to visit this site to read, link, and share with colleagues, post your ideas, issues, projects, and conundrums regarding your record retrieval efforts.  We hope this blog will help decipher some of the complexities and confusion surrounding this topic.  Stay tuned!

Need Records…?  Look no further than www.medrecs.com.